Do I need a patch test?
A patch test is needed for all brow appointments or LVL appointments. You DO NOT need a patch test for Lash Extensions. All patch test can be booked online and must be done at least 24hrs before your appointment. Failure to organise a patch test will result in your appointment being cancelled and your deposit lost.
I need to reschedule/cancel my appointment.
You can log into your account via the ‘My Account’ option and reschedule or cancel your appointment up to 24hrs before. If you cancel less with less than 24hrs notice you can email email@example.com and the cancellation fee will need to be paid.
Is Brow Lamination & LVL safe during pregnancy?
All our Brow Lamination and LVL solutions are safe to use while pregnant however we recommend talking to your doctor about lying down for 45 mins before booking an appointment.
How long do I need to wait between Brow Lamination & Lash Lift (LVL) appointments?
You will need to wait 10 -12 weeks between brow lamination appointments and 10 weeks for LVL. If you are unsure about when your last appointment was you can email firstname.lastname@example.org to assist you.
Aftercare for any service.
You will need to keep lashes and brows dry for at least 24hrs after your appointment this means avoid showering, gyms and saunas. We have a 72hr policy for all lash extension services for you to contact us and make us aware of any issues related to your appointment. After 72hrs it is up to the client aftercare and we can no longer offer any fixes.
I cancelled my appointment, when will I get a refund of my deposit?
Unfortunately due to salon policy all our deposits are non refundable in any circumstances which is stated before you book an appointment with us.